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FREE SHIPPING ON US ORDERS OVER $85

Shipping policy

Order Processing Times:
Our team processes orders M-F, except on holidays. Orders are processed generally within 1-3 business days of receipt, from our warehouse. During high volume order periods, orders may take an additional 1–3 days to process.


Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier's website.

 

Shipping Costs:
All shipping costs for domestic (US) orders are reflected at checkout. For international orders, shipping costs do not include any import duties and taxes you may incur. Subscriptions incur a $10.00 shipping fee.

 

Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us at help@rockysmatcha.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

 

Changes & Cancellations:
If you need to change or cancel your order, please contact us as soon as possible at help@rockysmatcha.com. Once the order has been processed or shipped, we may not be able to make changes.

 

Contact Us:
If you have any questions about our shipping policy, please reach out to us at help@rockysmatcha.com

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