Customers residing in the European Union, Norway, Iceland, or Liechtenstein are entitled by law to cancel their online order within 14 days of delivery, with no reason required.

Should you decide to use this cancellation right within the specified timeframe, eligible items can be returned for a refund as outlined by relevant consumer protection regulations. Please note that some products may not qualify for return where the law allows for such exceptions.

To cancel your order, complete the form provided below within 14 days of receiving your delivery, or reach out to us directly at store@rockysmatcha.com.